Complaint department in accordance with Section 13 AGG: If you have something to tell us

The General Equal Treatment Act (AGG), which came into force in 2006, aims to prevent discrimination on the grounds of

  • race and ethnic origin,
  • gender,
  • religion and belief,
  • disability,
  • age or
  • sexual identity

can be prevented or eliminated. The legislator has also expressly stipulated the right of members of a professional association to lodge a complaint (Section 18 AGG).


Consequently, Section 18 in conjunction with Section 13 AGG is to be understood as meaning that members of the DAV and IVS, as well as their prospective members, have the right to complain to the competent body of the association if they feel disadvantaged in connection with their membership or participation by regulations of the DAV, its representatives or other members on one of the above-mentioned grounds.

Complaint department

With effect from 15 March 2024, the DAV Board of Directors has appointed Dr. Michael Renz, the former Chairman of the DAV Board of Directors, as the Association's Complaints Officer in an honorary capacity.


He can be contacted by any member at beschwerdestelle@aktuar.de and also offers confidential advice. With your consent, further steps can then be taken to resolve the conflict or decide on the complaint and subsequent action. Your details will be treated confidentially.

Complaint process

The specific structure of the complaints process is as follows:

  • The complaints officer, Dr. Michael Renz, will receive your questions or your complaint via the email address provided. Full confidentiality will be maintained; no one other than Dr. Renz will initially be informed of your questions or request for advice.
  • If a complaint is lodged, the facts of the case will be investigated within the association. For this purpose, the complaints officer will hear the parties concerned - in addition to the member making the complaint, for example, another member or the members of an affected DAV committee. The DAV is obliged to provide all means necessary to clarify the facts of the case.
  • The complaints officer will then examine whether the facts established constitute a violation of the AGG, in particular Section 1 AGG. If necessary, he or she can request legal support for this via the office.
  • The complaints officer presents the result of the examination of a complaint to the DAV's Executive Committee.
  • The result of the review will be communicated to you as the member making the complaint by the complaints officer and, in particular, a brief explanation will be given if the complaint is rejected. This will be done swiftly within a reasonable period of time after receipt of the complaint.
  • In the event of a justified complaint, the (select) Executive Board is obliged to take measures to prevent the proven disadvantage/discrimination in the future. This may also include a request to the Professional Ethics Committee to initiate disciplinary proceedings against the members involved (Art. 2 Principles of Professional Practice and Art. 6 Collegiality, DAV Code of Conduct).